Shipping and Returns

Product Guarantee

We strive to build long-term relationships with each and every one of our customers.

We can only accomplish our mission if you are happy with the products you buy. So, we have created a guarantee that takes all the risk out of shopping! We guarantee to refund your money for any product that is not 100% satisfactory. It is that simple!

All goods shipped within 2 days with a tracking number provided to the buyer. Shipping normally takes 5 working days from when sent.

Defects.

UGG products carry a one-year warranty against manufacturing defects from date of purchase and GHD 2 years. If you feel you have a defective product, please call us and a pre-paid shipping label will be sent to you for the return. Once we have received the product and it is determined to be a manufacturer defect, we will either exchange your product or refund your credit card. If no manufacturing defect is found, the product will be returned to the customer and the credit card will be charged for return shipping.

Exchanges.

For items exchanged for another size, color or style , the customer is responsible for return shipping costs (from you to us),and will be charged $25 for the shipping fee!

Returns.

For items returned for refund (for any reason other than manufacturer defect), the customer is responsible for return shipping costs.and 25$ will be charge for shipping fee!